Bringing together our professional ICT channel customers
We are excited to announce that MS Distribution is changing. A member of our team may have already been in touch, but for those of our professional ICT customers who haven't had a chance to speak to us yet, please see below for all the information you need.
As many of you will know, we have been a part of the Westbase Group for over 5 years, working alongside our sister company Westbase.io. Now we are bringing together our professional IT and communications business under a unified Westbase.io channel organisation.
The two companies have increasingly shared our resources, teams, systems and ways of working. By bringing together our professional ICT channel customers under Westbase.io though, we’ll be better positioned to address more of your needs as a dedicated channel-only provider.
Dedicated, channel focus
Westbase. io has been a channel-focused organisation for over 35 years, so this transition promises to offer our most important customers an enhanced support model tailored to you.
By migrating our professional IT and communications customers to Westbase.io, you can rest assured that you’ll retain access to the same dedicated team and trusted vendors. However, you can also look forward to added resilience, expanded expertise, and a wider array of solutions and services from a single, channel-centric provider:
One Brand
A single front committed to delivering for our partners as we always have.
One Ethos
Trust, quality and excellent customer experience will continue to be the pillars of our business.
One Team
Even more resilience, even more expertise, even more support and capabilities.
One Portfolio
Access to more solutions, more easily, including our updated service offerings. From our award-winning NOC and field services, to our solution provisioning and training, we are rebooting our service catalogue including options across product, install, manage, maintenance, resource and disposal.
The way organisations access the Internet and Wide Area Networks has become truly hybrid, and the gap between MS Distribution and Westbase.io solutions has increasingly narrowed. To deliver the best possible connection, our unified portfolio will give you access to new, relevant solutions that can enhance your offering.
What about MS Distribution?
As you can see from our new website, MS Distribution is changing too. Moving to an updated “MS Dist” brand, the company is becoming an ecommerce platform focused on consumer-led solutions and will no longer offer the full suite of professional IT products and services that our channel customers require.
Next steps for our professional ICT channel customers
From 1st April 2024 all orders you wish to place on or after this date will be processed by Westbase.io. To transition your account, we just require a few simple changes on your side to ensure this is completed as smoothly as possible for you.
To get started email our team on hello@msdist.co.uk. They will share all of the relevant information you need to know, as well as make an introduction to our sister team at Westbase.io.
We’d like to take this opportunity to thank you for your support and cooperation as we implement this exciting next step, and look forward to continuing to work with you under the Westbase.io brand.