Network Operations Centre-as-a-Service
The brand-new NOC-as-a-Service offering from MS (Distribution) UK has been designed to provide you with a flexible approach to improve your services. Complementing your existing resources, we provide a range of solutions which can be tailored to suit your exact requirements.
The MS Distribution NOC-as-a-Service solution is a 24/7/365 facility run by a team of highly experienced, qualified networking engineers and support staff. We know that many of our customers wish to expand their customer services but can’t due to resource limitations. By taking our NOC-as-a-Service however, you can dynamically add to your resources at a fraction of the cost, and at the times you need it most.
How it Works:
Sold on a white-label basis, you would simply provide your existing customer services phone number to us, and during the service periods we deliver for you, calls would be redirected via SIP trunk to our NOC. Once the call is connected our team can either present as members of your own team or as a supporting service, depending on your preference.
Your NOC, Your Way
The MS Distribution NOC-as-a-Service is highly flexible, and we can tailor your package to suit both your requirements and budget. Typical offerings include:
Out of Hours: ideal for smaller WISPs who don’t have an existing evening and / or weekend service available, an Out of Hours package simply provides you with support coverage when you need it.
24/7/365: suitable for WISPs of all sizes, our 24/7/365 option can act as an overflow service during busy periods, giving your support team added elasticity. Alternatively, you could use the service to “free up” your own team’s time so that they can spend more time and energy on value-adding activities and less time answering phones.
Whatever your current resource gap may be, we can help you to fill it. The support options available are customisable, and each package is put together to suit your business and network needs, though we find that typical requirements may include:
Interested? Next Steps
If you would like to find out more about how the MS Distribution NOC-as-a-Service could help your connectivity business, please contact our sales team using the details below. Your next steps will be:
1. Fact-Finding Discussion: In this session we will talk you through the headline figures that pertain to your network, such as how many end users you service, and how many upline providers you use. This will take around an hour. Once we have completed this we will be able to provide you with some indicative pricing.
2. Audit: Building on the fact-finding discussion, this is a charged-for service which allows us to fully understand your network setup. Using this information, we can then identify the best-fit services for you, and it may also enable us to provide some network improvement recommendations.
3. Quote: After discussing the audit findings with you, we will provide a detailed quotation for the services that we have agreed upon. We offer 1-, 2- and 3-year contract options, and if you opt for a 2- or 3-year contract then your audit fee will be refunded.
4. Onboarding Process: Our NOC-as-a-Service adapts to your existing processes and systems, offering flexible communication options. The network audit is important in helping us to understand these, so that we can make your onboarding process as seamless and pain-free as possible, supporting your team in a way that makes sense to you.