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FAQs

What time is your cut off for next day delivery?

Our cut off time for next day delivery is 4pm. Orders placed after 4pm dispatched until the next working day. More information can be found on our delivery page.

Can I amend my order after I have placed it?

Unfortunately due to our fast turnaround, we cannot amend orders once they have been placed.

How can I return my order?

Information on our returns policy and how to return an order can be found on our returns page.

Can I collect my order?

Yes - Collections can be made during our opening hours either in person with at least 1 hours’ notice or by your own courier with prior confirmation from us.

What delivery options do you offer?

We offer a range of delivery options including next day, timed, and Saturday deliveries as standard. For more specialist delivery options, such as same day and palletized deliveries, please contact our Sales Team on 01295 220 330 or a sales@msdist.co.uk. More information can be found on our delivery page.

Can I track my order?

Yes - once the courier has collected your order from our warehouse, you will receive confirmation of your consignment number. Using that and the postcode of the delivery address, you can track the status of your order  on APC's website.

If a different courier service is used, we will contact you to let you know who is making the delivery and how you can track your order.

Can you source items not on your website?

We will always try our best to supply you with products you need. If you can not find what you're after on our website, please contact our Sales Team on 01295 220 330 or a sales@msdist.co.uk.

Do you deliver outside the UK?

Yes - More information about ordering from abroad, including expected cost and delivery times, can be found on our delivery page.